Retention

More than half of Community Clothing’s customers now buy again.

We plan a content calendar for your brand and run it across your email and blog. We also set up the automated flows that work in the background, like welcome, post-purchase and win-back emails. Everything is judged on repeat orders and what customers go on to spend.

Hey Girls We're good for nature card on a cork bag among leaves
Three Hey Girls social posts: a Cosmopolitan quote, impact figures and a five-star review

What we do

Email

We look after all the emails your customers get from you, the ones we plan and the ones that send themselves. Everything is shaped around what each person has bought, so it never feels like a mass mailout.

  • Campaigns

    We plan a content calendar of launches, stories and early access, and run it across your emails and blog. Each piece has a clear reason to go out and sounds like your brand.

    • Klaviyo
    • Mailchimp
    • Content
  • Flows & Automations

    Welcome, post-purchase, browse and win-back flows that run in the background. We set them up properly, then keep testing and improving them.

    • Klaviyo
    • Flows
  • Segmentation & Personalisation

    We group customers by what they've bought and how they shop, so each person gets the emails that suit them.

    • Klaviyo
    • Segmentation
  • List Growth

    We set up sign-up forms and pop-ups that grow your email list, so there are more people to bring back.

    • Klaviyo
    • Sign-up forms

If you're an established brand looking for a growth partner for the long run, we'd love to hear from you.

Ready to grow?

Frequently Asked Questions

  • Mostly Klaviyo. If you're already set up on something else, we can work with what you have.

  • Often enough that they look forward to hearing from you, without filling up their inbox. We’ll agree a calendar together, then adjust it based on what people open and buy.

  • Yes. We’ll start by looking at what’s already running, keep what’s working well and rebuild anything that isn’t pulling its weight.

  • By how many customers come back to buy again and how much they spend over time. We also keep an eye on the health of your list, so it keeps growing with the right people.